At Nossa Senhora do Bom Sucesso Foundation (FNSBS) we understand that the use of your personal data requires your trust. We are subject to high privacy standards and will only use your personal data for clearly identified purposes and in accordance with your data protection rights. The confidentiality and integrity of your personal data is one of our main concerns.

The Privacy Policy, presented on this page, sets out how FNSBS uses the personal data of its customers and potential customers and is composed of the following sections:

How we collect your personal data

Your personal data will be collected and processed in the following situations:

If you fill in your personal data and submit the Consent Form on this homepage;
If you apply as a user / client to the Foundation's health services and sign the Consent Statement.

For what purposes and on what grounds your personal data may be used

Your personal data will be collected and used for the purposes of:

(i) customer care within the scope of FNSBS health services;
ii) submission of health-related and FNSBS-related information on terms selected by you on the Consent Form;
iii) Recruitment and selection processes for FNSBS volunteer or employee.

Under EU data protection law (the General Data Protection Regulation) the use of personal data must be justified under at least one legal basis for the processing of personal data.

The legal grounds applicable to the collection and use of your personal data for customer service and marketing purposes are your consent and / or the need for treatment to ensure that you provide the healthcare services you seek from our institution. in the most advantageous conditions for you and your family.

Processing may also be necessary:

(i) to defend the vital interests of the data subject or another natural person;
ii) the exercise of functions of public interest.

What personal data may be collected

The following categories of personal data may be collected through the channels and services described in this Privacy Policy.

Contact Info

Name; address; telephone contact; email.

Personal information

Date and place of birth; marital status; household; personal and family history; profession.

Identification data

FNSBS user number; insurer or subsystem customer number; civil identification number; Tax Identification Number; number of health user.

Health and special data (subject to collection and processing by health / social professionals subject to professional secrecy only)

(i) health data - necessary for the practice of preventive medicine, medical diagnosis and the provision of health care and treatment;
ii) Social data - If you are a beneficiary of FNSBS health services not fully paying for the services you benefit from for socio-economic reasons - Household income and expenditure data and access to previous year's IRS statement.

How we keep your personal data secure

We use a variety of security measures, including: separation of health data from other personal data and authentication tools, to help protect and maintain the security, integrity and availability of your personal data.

While the transmission of data security measures over the internet or website cannot guarantee complete security against intrusion, we and our partners and service providers make best efforts to implement and maintain physical, electronic and procedural security measures to protect your personal data in accordance with applicable data protection requirements. Among others we implemented the following:

i) Restricted computer access to your personal data based on access criteria by user profile;
ii) Storage of sensitive data in non-electronic written form, on file with restricted access to health and social care professionals under strict professional secrecy;
(iii) processing health data for statistical and research purposes anonymously;
iv) Protection of information technology systems through firewalls to prevent unauthorized access;
v) Permanent monitoring of access to information technology systems with a view to preventing, detecting and preventing misuse of your personal data.

How long do we keep your personal data?

We retain your personal data for as long as necessary for the purpose for which it was collected.

For the purposes described in this Privacy Policy relating to communications, marketing and recruitment / selection, your personal data will be retained for a maximum of 5 years from the date of your consent or last contact (whichever occurs). last) and if, within this period, no consent has been withdrawn.

Who can we share your data with and how do we keep it safe?

Your personal data is stored on our own and / or protected servers of our computer service providers and is accessed and used solely under our policies and standards (or equivalent policies and standards of our service providers).

How can you change or withdraw your consent?

You may at any time change or withdraw your consent with effect for the future. After your statement to that effect, you will no longer be contacted and receive communications for the purposes described in this Privacy Policy.

To withdraw or change your consent simply access our Consent Form, fill in your personal data and select the boxes appropriate to your preferences. The last Consent Form shall prevail over all previous Consent Form.

Whenever necessary contact us

If you have any questions regarding our use of your personal data, you should first contact us at

Under certain conditions you may be entitled to request us:

(i) additional information about our use of your personal data;
ii) A copy of the personal data you have provided to us;
iii) That we provide the personal data that you have provided to us to someone you indicate to us;
iv) That we update any inaccuracies or changes in the personal data we hold;
v) We delete personal data.

We limit the use of your personal data pending any complaint to be processed.

Your exercise of these rights is subject to certain exceptions designed to safeguard the public interest (prevention or detection of crimes) or our interest (maintenance or professional secrecy).

If you exercise any of these rights, we will review them and respond to you within 1 month.

If you are dissatisfied with our use of your personal data or our response after exercising any of these rights, you have the right to complain to your supervisory authority (National Data Protection Commission - CNPD / Rua de São Bento , 148.3º -1200-821 Lisbon).